Return Policy  >>

If customer receive merchandise that  is not as described , customer may return it to Ganpati Jewels within 30 days of ship date for a refund of purchase amount . Please note that the merchandise must be undamaged and in "new and unused condition" (defined below) to be acceptable for refund or exchange.
*If there is extensive damage to the box, refuse taking delivery and contact  Customer Service department immediately at


The returned merchandise must be accompanied by proof of purchase and all original documentation and packaging; otherwise, the return will not be honored. We strongly advise customers to record video while opening of package of valuable items.

You must obtain a Return for Inspection (RFI) number from  before returning merchandise. We will not accept any returned merchandise without an RFI number. Contact a Customer Service Specialist  at to obtain an RFI number.

All merchandise is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. "New and unused condition" means that there are no scratches, marks, or blemishes; the security tags are still attached; and the item must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used. Items damaged due to client negligence cannot be returned


Return Instructions: Print the Return Form, and fill it out completely. Please write your Return for Inspection Number on the return form and on the outside of the shipping box

  • Repack the merchandise in its original packaging materials, including all paperwork. .

  • Ship your return prepaid and insured for the full purchase price by  original carrier of shipment such as EMS or Federal Express or ups as the case may be, to the address . We are not responsible for items lost or damaged while shipping. Please do not write "jewelry" or any other jewelry-related words on the outside of the package.

  • The RFI number must be written on the original invoice and on the printed return form.

Ganpati Jewels is not responsible for merchandise that it does not actually receive or that is not returned in accordance with these terms. Please contact our Customer Service Department  at  if you have any questions or concerns.



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